Customer Service Representative

ForemostCo, Inc.
Miami, FL

Job Description & Duties

  • Maintains accurate records of account dealings: orders, credits, adjustments and all related maintenance through our customer information system.
  • Assists sales reps and customers with quality and credit issues.
  • Verifies availabilities as necessary and communicates accurate information to sales staff.
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key customer stakeholders
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Timely and effective communication of issues or changes in order status when necessary
  • Tracks and Communicates IT issues through the proper channels.
  • Visit customers and vendors in the Florida area.
  • Attend nursery industry trade shows inside and outside of the state of Florida.

Requirements:  

 

·         More than 3 years of customer service experience. 

·         College Degree in related field Preferred

·         Horticulture Educational background, a plus.

·         Valid driver’s license

   

Key Skills:

·         Team player willing to accept new challenges

·         Experience in delivering client-focused solutions based on customer needs

  • Excellent negotiation skills
  • Detail oriented
  • Multi-tasking  and priority setting
  • Strong follow up skills
  • Excellent in verbal and written communication
  • Must be proficient in Microsoft Office suite.
  • Assertiveness/confidence
  • Bilingual in English/Spanish preferred