Landscape Maintenance Account Manager

Dias Brothers Garden Services
Boynton Beach

The Account Manager serves as the primary contact for Dias Brothers’ clients. They build and sustain long-term relationships, focusing on both client retention and ancillary sales, while providing oversight for field operations. The Account Manager supervises the Foremen and services the customers.

What you'll do:

  • Develop and maintain long-term relationships with customers
  • Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
  • Lead and facilitate or assist in the resolution of customer problems or concerns.
  • Proactively present site enhancement ideas to existing customers.
  • Ensure renewals of each current account within the customer portfolio.
  • Identify and pursue opportunities to sell ancillary services.
  • Ensure a safe environment for employees, customers and the general public.
  • Generate referrals from existing client base and communicate to Operations Manager
  • Develop accurate estimates, takeoffs and invoices  for both new and existing clients as needed.
  • Supervise the Foreman and crew members
  • Manage service delivery to specified scope of work.
  • Coordinate consistent and timely site visits with Operations  Manager.
  • Participate in weekly Managers  meetings
  • Maintain satisfactory Accounts Receivable levels.
  • Coordinate with Administrator to ensure account records are updated with current client information.
  • Other tasks and duties as assigned by Operations Manager.
  • Ensure the vehicles and equipment for each crew are properly maintained and secured
  • Procure all materials for customer enhancements.

Skills we're seeking:

  • 1 year of supervisory experience in the landscape industry.
  • 5 years of prior customer service, management, and leadership experience within an organization in  the landscaping industry
  • Ability to coach and develop teams.
  • Bilingual Spanish/English
  • 2 or 4 year degree in a business-related field or equivalent experience in a service industry.