Service Supervisor

Dobbs Equipment
Lutz, FL

Job Title: Service Supervisor

Reports To: Service Manager

Department: Service

Location: Branch

Job Grade:

Exempt: Yes

 

Summary of Primary Functions

 

Dobbs Equipment is seeking an experienced Service Supervisor. This position is responsible for assisting the Service Department with customer service needs, opening and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions. 

 

Essential Duties and Responsibilities:

(Other duties may be assigned)

  • Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
  • Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
  • Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
  • Assists in processing warranty claims. 
  • Assists in establishing or adjusting work procedures to meet schedules and deadlines.
  • Assists in opening and closing of work orders to insure timely closing to meet company goals.
  • Supervises all shop activities when Service Manager is away from Branch.

Qualification:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education, Skill, and/or Experience Requirements:

  • High school diploma or equivalent with one-year post high school education in heavy equipment or two (2) year diesel/heavy equipment technical degree. 

  • Organization and communication skills must be highly developed.

  • Ability to communicate effectively with teammates and customers
  • Strong problem-solving skills.
  • Must be able to self-manage/self-motivate.
  • PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Quick learner with the ability to think out of the box.
  • Valid driver’s license.
  • Forklift Certification.
  • Bilingual a plus.

 Work Environment 

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions.  The noise level in the work environment is usually quiet.

 

Physical Demands 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee is occasionally required to sit.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, and color vision.

 

This job description does not include a complete listing of all the duties and functions of the position.  Management reserves the right to assign other duties or projects as necessary.

 

Dobbs Equipment is a Drug Free and Alcohol-Free Workplace an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.


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