Account Manager

Sea Island
Saint Simons Island, GA

Job Function:

The Account Manager is the primary customer contact for contracted Landscape Maintenance accounts. The Account Manager is primarily responsible for Landscape Maintenance account management, quality control and business development.

 

Duties:

  •  Serve as the primary customer contact for contracted Landscape Maintenance accounts
  • Manage a set (book) of client properties, which includes, but is not limited to, managing all sales, renewals, production, quality control and A/R
  • Develop strong positive relationships with customers based upon clear and frequent communication, mutual trust and ability to meet the customer needs
  • Proactively manage properties by conducting site inspections and locating problems in the landscape before the customer brings to our attention
  • Meet with production crews and superintendents to ensure all work performed meets Sea Island quality standards
  • Sell landscape enhancements to existing clients, find and close on new maintenance opportunities that fit our business model through referrals, neighborhood opportunities, inbound calls and leads from the Design team
  • Provide and maintain excellent customer service
  • Immediately reports to direct manager any jobs deviating from budgets of time, schedule, cost or any other factor so appropriates adjustments can be made to maximize end result
  • Meets or exceeds established sales goals for contracted work and extras
  • Respond to all customer inquiries in a timely manner
  • Assist in obtaining property takeoffs and in the contract renewal process
  • Works closely with administrative support to make sure all contract administration is timely and accurate
  • Be aware of billing and collection status on all projects/customers. Advises on credits or collections and works with production, customer to get any collection issues resolved for work sold
  • Willing and timely execution of other duties as delegated by leadership

  Minimum Requirements:

  •         Minimum 5 (five) years’ experience in Landscape industry, experience in similar role        preferred
  •          Bachelor’s degree in horticulture preferred
  •          Develop and maintain a thorough knowledge of landscape properties
  •          Energetic self-starter that demonstrates initiative
  •          Excellent organizational and time management skills
  •          Ability to lead and inspire others
  •          Performs and demands excellent quality in work
  •          Excellent communication skills, both verbal and written
  •          Highly functional in a team environment
  •          Sales and growth oriented
  •          Effective problem solving skills, ability to handle adversity
  •          Profit driven.  Seeks ways to cut costs, improve efficiency and increase margins
  •          Ability to present an effective sales presentation, both written and verbal
  •          Will be required to obtain relevant industry certifications within 12 months
  •          Detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
  •          Consistently aspire to fulfill the company’s core values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty and Trust)
  •          Attend all scheduled meetings and provide suggestions for improvement
  •          Report to work at the scheduled time, neatly groomed and in compliance with company’s dress code policy

 Physical Responsibilities:

  •  Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
  •   If applicable, must have the ability to work in an outdoor environment, including sun, heat, cold, wind, rain and higher than normal noise levels
  •  Ability to lift, carry, pull and push up to 50 lbs.
  • Ability to communicate effectively in English, both written and verbal
  • No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards