Landscape Account Manager

Overview

As a leading provider of high-quality residential landscape services, we are committed to creating and maintaining beautiful, sustainable outdoor spaces. We’re looking for a motivated and detail-oriented Account Manager to join our team. The Account Manager is responsible for overseeing the maintenance and enhancement of client landscapes. This role involves managing client relationships, coordinating with the maintenance team, ensuring the delivery of high-quality services, and handling all aspects of account management. The Landscape Maintenance Account Manager acts as the primary point of contact for clients and is responsible for ensuring their satisfaction while driving the growth and profitability of the accounts.

Duties

• Serve as the primary point of contact for a portfolio of high-end lawn maintenance clients.
• Build and maintain strong, long-term relationships with clients through regular communication and timely response to inquiries
• Conduct regular site visits to assess the condition of properties and identify any maintenance, irrigation, or pest management needs or concerns
• Proactively address potential maintenance issues and inform upper management and ownership of said issues.
• Collaborate with the maintenance team to schedule and coordinate maintenance, irrigation, or pest management services
• Actively seek opportunities to upsell additional services to existing clients
• Ensure client satisfaction and proactively address any concerns or issues in a prompt and professional manner
• Communicate with clients to proactively address any immediate concerns.
• Conduct an in-depth review of key client sites along with the irrigation and pest management departments, focusing on any areas that require attention or improvement.
• Prepare and send weekly updates or reports to clients, summarizing the work completed and any upcoming tasks.
• Schedule regular client meetings or check-ins to review service quality and discuss any additional needs.
• Plan and propose additional services or landscape enhancements to clients.
• Prepare and present a monthly report to management, detailing account performance, and any potential issues.

Qualifications

• Knowledge of lawn maintenance practices and products
• Proven experience in landscape management, account management or a related field, preferably in residential landscaping.
• Strong knowledge of landscaping practices, including horticulture, plant care, irrigation, and maintenance.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Ability to work independently and collaboratively with cross-functional teams
• Demonstrated success in business development with a focus on building long-term client relationships.
• Familiarity with landscape design software or CRM systems, specifically LMN, is a plus.
• Exceptional communication skills, both verbal and written, with the ability to present ideas clearly and persuasively.
• A proactive approach to problem-solving with strong organizational skills.
• Valid driver’s license and a clean driving record is required
• Familiarity with golf course or sports turf a plus
• Proven ability to prioritize and manage multiple tasks with attention to detail

If you’re ready to grow your career with us, please submit your resume and a brief cover letter detailing your experience in landscape management or account management. We look forward to learning more about you!

Job Type: Full-time

Benefits: Paid time off

Schedule: Monday to Friday, Weekends as needed

Experience: Account management: 3 years (Required)

License/Certification: Driver's License (Required), clean 3-year driving record