Certification Program Coordinator/Certification Program Specialist

Position Summary 

The Certification Program Coordinator supports the statewide delivery of FNGLA’s certification programs by coordinating training sessions, certification exams, and related services. This role is relationship-driven, serving as the primary liaison between FNGLA and its network of certification partners, instructors, and certified professionals. In addition to managing day-to-day logistics, the Certification Program Coordinator plays a key role in internal communication and reporting to ensure the program runs smoothly, efficiently, and in alignment with FNGLA’s strategic goals.

Key Responsibilities

Program Coordination

● Manage and maintain the statewide schedule for FNGLA-delivered review sessions and certification exams. 

 ● Prepare and distribute quotes and invoices for certification services; ensure accurate and timely billing. 

● Track participation, pass rates, and outcomes for all training and exam sessions.

Relationship Management

● Build and maintain strong working relationships with FNGLA instructors, certification partners, proctors, and certified professionals. 

● Identify new opportunities to expand access to certification through FNGLA chapters, schools, employers, and industry partners. 

Opportunity Tracking & Growth

● Monitor the pipeline of certification requests and forecast demand. 

 ● Work with internal teams to assess gaps or opportunities in geographic coverage or program offerings. 

 ● Coordinate with marketing staff to promote upcoming review sessions and exam dates.

Internal Communication & Reporting

● Provide regular updates and activity summaries to FNGLA leadership and staff on upcoming sessions, attendance, and exam results. 

 ● Maintain clear documentation of certified individuals, instructor activity, partner status, and event evaluations. 

 ● Contribute to board reports with accurate program data and summaries. 

 ● Collaborate cross-functionally with other capabilities (e.g., Membership, Marketing, Finance) to support shared objectives.

Operational Support

● Support onsite logistics when needed, including preparation of training and exam materials. 

 ● Maintain and update certification-related content and materials. 

 ● Assist with process improvement to enhance program delivery and participant experience.

Qualifications

● Bachelor’s degree or equivalent professional experience. 

 ● 2+ years in vocational or agricultural program coordination, event management, or education administration preferred. 

 ● Excellent communication and organizational skills, with a service-oriented value creation mindset. 

● Proficiency with Microsoft Office Suite and cloud-based tools; experience with CRM or scheduling software preferred. 

 ● Strong attention to detail and ability to manage multiple priorities effectively. 

 ● Familiarity with horticulture, landscaping, agriculture, or workforce training is a plus.

Travel

Occasional in-state travel required (approximately 10–15%) for training sessions, exams, or partner site visits.

Work Hours & Flex Time:

This role typically follows a standard full-time schedule, with occasional additional hours during peak program periods. FNGLA offers flex time, allowing employees to adjust schedules around fieldwork, travel, or evening/weekend events. Core availability between 8:00 a.m. and 4:00 p.m. is expected for communication and collaboration.

FNGLA is an at-will employer. Nothing in this job description shall be construed as a contract of employment or a guarantee of continued employment.