Technical Service Representative
Supply is looking for a Technical Service Representative to provide a high
level of world-class customer service working with lawn equipment/engine
retailers to resolve technical inquires, provide troubleshooting assistance and
recommend solutions that best suit the customer’s needs.
Successful candidates for this position will have the ability to work in a team environment and accept/implement coaching and feedback in-order to achieve individual/team performance goals. They also must have the ability to relate to customers in a professional/courteous manner, attention to detail, the ability to work under pressure and multi-task.
As a Technical Service Representative you must have the mechanical aptitude to tear-down/rebuild/diagnose lawn equipment and small engines (some training and all tools are provided). You must be proficient in navigating through multiple computer applications with speed and accuracy, have the ability to read and interpret documents, and possess excellent telephone manners and listening skills.
The Technical Service Representative will be responsible to maintain all demonstration equipment and other machinery owned by the company as well as occasional building maintenance.
Must be at least 18 years of age or older
High school diploma or equivalent
Minimum two years of experience in equipment service department or equivalent
Good mechanical aptitude
Ability to work with hands and tools
Experience in providing customer service via phone or in person
Self-motivated to work under his/her own initiative
Valid driver’s license and a clean driving record
Must past drug screening test
Frequent exposure to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.
Typical Physical Demands
Ability to bend or sit for long periods of time. In addition, individuals must be able to reach above shoulders and lift a minimum of 50 pounds.
· Full time employment
· Health, Life, Dental Insurance and 401K
· Paid time off
Qualified candidates may email resume to firstname.lastname@example.org